Job Title
Membership Recruiter
Location: Dover Castle, Dover, Kent, CT16 1HU
Salary: £12.21 per hour / 20 hours April to October, zero hours November to March / Permanent
Job Type: Permanent
Ref: 15979
Heritage is for everybody, and we are here for heritage.
We are looking for a Membership Recruiter to join us at Dover Castle working 20 hours over 5 days per week April - October, and then transferring to zero hours between November - March.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
By joining us as a Dover Castle Membership Recruiter, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see and do more at our properties whilst helping us to secure our long-term future of the Charity. You will be confident in talking to our visitors and will thrive on exceeding targets for your team.
If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn engagement into English Heritage membership, this could be the role for you.
Some paid or voluntary experience with the public is beneficial but full training and support is provided. There will be requirement to work weekends and Bank Holidays, more information will be provided at interview.
Benefits include:
1. The opportunity for career progression within the heritage sector in retail, food and beverage or general management
2. Opportunities to go to some of our great live music and history events
3. Free access to all English Heritage sites for you, and up to six friends and family members
4. 25% discount in our shops and cafes
5. Enhanced maternity/paternity/shared parental leave
6. 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
7. Options to buy additional leave
8. Matched pension contributions up to 10%
Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Abi Terry, Visitor Welcome Manager, on Abigail.Terry@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place week commencing 12th May 2025.
You will need to refer to the following documents when completing your application.
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