In this role, you will work with insurance brokers and direct customers across the UK, supporting policy underwriting, education, and e-adoption strategies. You will play a key role in fostering a high-performing team culture, ensuring efficiency and an exceptional customer experience while driving financial results. You will also help identify and resolve offshore quality issues, escalating where necessary to maintain consistent standards.
You should have a genuine desire to help customers, with the ability to listen, understand their needs, and provide the best solutions with professionalism and empathy.
Your attitude and approach to customer interactions matter more than experience. However, a background in delivering excellent customer service, along with the ability to think on your feet and keep the customer at the heart of what you do, will set you up for success at RSA.
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
For the first six months, you will be based full-time on-site for training and onboarding. After this period, you will have the option to work in a hybrid pattern., At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.