The post holder will be accountable for the provision of a comprehensive personal assistant service to the relevant Head of Service. This will include secretarial activities such as word processing, filing, and diary management, as well as developing, maintaining, and managing office and information systems in support of the Head of Service. The post holder will play a key role in preparing agendas, taking, transcribing, and distributing minutes, organizing follow-up actions, and ensuring an effective bring-forward/briefing system for key documentation required. The post holder will be co-located with the other PA to SIM Heads of Service. As a team, cross cover will be provided to all Heads of Service. The post holder may be responsible for: The recruitment and selection administration process, induction and orientation programmes, and staff training in the department. The monitoring of sickness, holidays, and other leave. Preparing and providing statistics to managers and to salaries and wages. Ensuring correspondence and administrative tasks are aligned to service needs. Be aware of and assist with achieving the service standards, targets, and objectives Departmental, Trust, Regional, and National. Ensuring that processes/procedures comply with legislative requirements, including Health & Safety, Data Protection, and confidentiality. Principal Duties & Areas of Responsibility Undertakes secretarial duties including filing, note taking, word processing, photocopying, faxing and dealing with general communications. Prioritise own workload and work with minimum supervision. Through liaison and co-operation with colleagues, ensure the seamless provision of an effective and efficient administrative and secretarial service to the Heads of Service. Assist in recruitment and selection as appropriate and is involved in the departmental induction and orientation programmes. Assists in the organisation of the Departments workload. Provides a comprehensive administrative and secretarial service to an identified Head of Service to ensure a coordinated and consistent service. Maintains appointment diaries for the Head of Service and makes appropriate arrangements, e.g. booking rooms for meetings, refreshments, travel and parking arrangements etc. Deals with complex enquiries, investigating and researching matters, providing appropriate information/guidance and advice, escalating issues to the relevant Head of Service. Liaises with external contacts/organisations and with internal departments/colleagues to access appropriate information/advice as required to fulfil the role. Researches, analyses, compiles and presents, as required, information/materials involving reference to relevant documents and utilising appropriate equipment/software packages. Works in close liaison and support of other members of the team which may include providing cover for appropriate colleagues. Adheres to relevant Statutory Instruments and Trust Policies and Guidelines e.g., Data Protection, Health and Safety, Confidentiality and HR Policies and Guidelines. Values and Core Values Our five values are: Patient-centered Collaborative Fair Accountable Empowered Additional core values for this post: Commitment to providing a high standard of efficient office practice ensuring a quality service is provided. Demonstrate a customer-focused approach to the role. Professional and flexible approach and attitude. Understand responsibilities regarding confidentiality. Commitment to personal development and being an integral part of a service team. Training and Personal Development Continuously undertake professional development and mandatory training required for the role. Communication & Working Relationships The post holder will establish, maintain, and respect working relationships and communication networks associated with the post. Communication will include those organizations, individuals, and institutions the post holder comes into contact with, representing the service in a professional, courteous, and respectful manner at all times.