Job Title: Operations and Installations Manager
Location: Milton Keynes
Client: Endeavour Recruitment
Job Category: Other
EU Work Permit Required: Yes
Job Views: 7
Posted: 17.02.2025
Expiry Date: 03.04.2025
DURATION: PERM Role
SALARY: £60K - £65K + Benefits + Car Allowance
TRAVEL: National (UK & Ireland)
Job Goals/Mission:
The overall aim is to achieve objectives as well as supporting other service and technical members in achieving the department's goals through own productivity, efficiency, and accuracy.
Goals:
1. Develop the repair and support strategy within the business.
2. Utilise and develop Management information to promote, direct Service strategies across the business.
3. Manage BAU installation activities along with Service support management for other peers.
4. Align with technical support to ensure BAU programmes for all products are in place.
5. Monitor Engineer utilisation and Left over call rates.
6. Enhance KPI reporting to increase efficiency in workshop and Customer Support Team.
7. Ensure all SLA's are being met and MI information reviewed and reported to the Management team.
8. Manage Leave and Scheduling - review systems and processes and adapt accordingly.
9. Implement and promote Engineer development programme.
Responsibilities:
* Manage the Customer Service Team.
* Set KPI's for the Team including Customer SLA's response, Data accuracy, MI reporting, Call response, Engineer utilisation, and continuous improvement.
* Manage the Repair centre including Workshop layout, workflow, and resource levels.
* Manage the installation Team and support installation services to the Service management team.
* Manage scheduling across the business and ensure appropriate resource levels are reported.
* Ensure Weekly/monthly KPI figures are produced, reviewed, and reported.
* Support Environmental and Health and Safety initiatives.
Generate and promote a positive health and safety culture. Assist the Health and Safety Manager and committee to ensure that all safety legislation is adhered to and practices are adopted. Carry out risk assessments, site audits, and COSHH assessments within MK.
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