Director - Process Excellence Office, Slough
Client: Mars
Location: Slough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e011522c8024
Job Views: 12
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right processes, tools, frameworks, methodologies, metrics, and governance to enable decisive action, maximize value, and make a meaningful impact on our customers—focusing on technical debt reduction, business resiliency, process efficiency, and simplicity.
What are we looking for?
* Master’s degree in engineering, management, or a related field preferred, or equivalent experience
* Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations
* Proven track record in understanding and shaping strategic Service Management analytics solutions within a business context
* Preferably consulting experience in the Consumer Goods Industry
What will be your key responsibilities?
* Partner with GDO Service lines, external partners, and the wider organization to design and implement a best-in-class Service Management strategy aligned with organizational goals
* Drive adoption of ITSM processes and measure their efficiency and effectiveness
* Provide strategic insights based on ITSM performance metrics
* Oversee the design, implementation, and continuous improvement of the CMDB, ensuring alignment with business needs
* Evaluate and enhance CMDB performance and maturity
* Utilize Lean Six Sigma tools and frameworks to design and implement continuous improvement processes, coaching associates across belts
* Design and implement Business Continuity and Disaster Recovery plans to enhance business resiliency
* Govern service introduction processes, ensuring seamless transition from projects to operations, focusing on cost, quality, and time
* Publish periodic performance metrics to stakeholders
What can you expect from Mars?
* Work with over 140,000 diverse and talented associates, guided by the Five Principles
* Join a purpose-driven company committed to building a better tomorrow
* Access to top-tier learning and development, including Mars University
* Competitive salary and benefits, including bonuses
Mars is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Assistance or accommodations are available upon request during the application process.
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