Job Description
To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services, in a professional and courteous manner.
Requirements
1. Deliver an excellent Customer experience
2. Process customer and service information
3. Support service development
The Individual
4. Experience of working in a busy Customer Service environment
5. Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
6. Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
7. Experience of working as part of a team
8. Ability to support existing and new team members with procedures and techniques that help to assist in handling enquiries from customers as well as when using computer systems
9. Ability to record high volumes of information securely and accurately
10. Ability to use own initiative when required to meet varying customer requirements
11. A flexible and adaptable approach to changing service requirements
12. Proven telephone Customer Service skills practised in a multi-disciplined environment
13. Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately
14. Strong communication skills, both written and verbal
15. Willingness to accept direction/delegation
16. Ability to deal with people in an understanding and professional manner
17. Ability to remain calm when dealing with emotional, difficult or stressed people
18. Ability to maintain high standards of customer service in a time-pressurised environment
19. Appreciation and acceptance of and commitment to the importance of confidentiality.
20. Closing Date: 01 November
21. Starting Salary: £24,.10
22. £13.26 per hour
23. 36.25 hrs per week
24. 1 x full time post available
25. Interview date 20 November
26. For further information contact Customer Services on