Job description
C Grade - Manager
Strategy & Performance Transformation, Financial Services - Customer
London
Advisory
The Strategy Group (part of the Deal Advisory Group)
Permanent, Full-Time
The Opportunity
KPMG's Strategy & Performance Transformation practice is looking for exceptional candidates for a Manager role, with a Financial Services focus (ideally Banking or Insurance) and experience of at least one of our core propositions; Growth Strategy, Deal Strategy, Cost and Operational strategy and Enterprise-wide Transformation.
The Strategy & Performance Transformation team is part of KPMG's rapidly expanding Strategy Group, which delivers value for clients by challenging conventional thinking, bringing deep industry and functional insights and executing with investor-grade rigour. We are a diverse team of over 150 practitioners, working collaboratively with and orchestrating KPMG's broad set of capabilities within our Deal Advisory business.
Our Strategy and Performance Transformation team works closely with c-suite and senior executives to identify and execute transformation opportunities that add and protect value for shareholders, employees and society. As the world continues to face unprecedented levels of change through digitalisation, regulation and post-COVID 'normalisation', we have experienced remarkable market demand for our core services of i) Enterprise-wide Transformation; ii) Performance Improvement and; iii) Growth Strategy. We are now accelerating our mission to create value, by turning ambitions into reality, through executing sustainable, fair and profitable business strategies, at pace.
Responsibilities
To be an effective Manager within our Strategy & Performance Transformation applicants will be expected to:
• Build strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagements
• Take day-to-day responsibility for smaller projects and manage significant elements of larger engagements
• Work with the client to shape and develop their transformation roadmap and change portfolios
• Co-ordinate the preparation of deliverables that span multiple workstreams. Develop the answers and challenges to the likely questions and responses of the client
Contribute to thought leadership and knowledge management activities
• Ensure that customer transformation projects or their work-streams within a large engagement are effectively scoped, managed and delivered on time, to budget and within agreed (KPMG) risk frameworks.
• Designing future operating models
• Developing projects' Business case and benefits tracking
• Lead the origination of client's solutions to their challenges in sales and/or service functions
• Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope
• Help clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly
• Support the Customer and Digital Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients
• Build and maintain a strong Strategy Group and internal KPMG network
• Handle ambiguity and changing client demands effectively
• Ensure the firm's risk management frameworks are adhered to
• Provide timely feedback and coaching to other team members
• Identify, design and lead critical practice development initiatives, coordinating other members of the team
Key Competencies
At KPMG, we seek candidates who can thrive in our high-performance culture and can demonstrate the following behaviours:
Deliver Impact:
• Make sound decisions: Exercises sound business judgment when making decisions
• Foster innovation: Embraces a culture of innovation and experimentation to create value
• Apply a strategic perspective: Uses diverse sets of inputs to develop a broad perspective on business and people issues
Seek Growth:
• Take opportunities to learn and adapt: Uses insights and self-reflection to build capability and embrace new challenges
• Develop and motivate others: Engages teams, instils confidence, and coaches people to find meaning in their work and achieve exceptional results
• Build collaborative relationships: Establishes strong relationships internally and externally and builds wide and productive networks
Inspire Trust:
• Drive quality: Delivers high-quality products and exceptional service that provide value
• Act ethically and responsibly: Behaves ethically and encourages others to do the same
• Advocate for Equality: Creates opportunities to address inequity and enables all people to feel like they belong
Your Experience
Successful applicants will demonstrate the following:
Essential
• Comes from a sales background or programme management background with experience of working in start-ups, product development / agencies or management consulting
• Have experience of a variety customer centric Transformation or Strategic propositions including sales and marketing. You will have been responsible for leading an end-to-end project and delivery team, with associated deliverables, and should be able to demonstrate this
• Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders
Desirable
• Have a demonstrable knowledge of innovation including approaches, segmentation, and technology
• Has experience of weaving a solution based on current technologies from ideation to delivery
Expertise/Technical role requirements
• Experience in digital transformation
• Strong understanding of the application of agile methodology in both product development and organizational structure
• Experience of leading and delivering 'connected consulting' programmes - overseeing teams outside of Customer and Digital to deliver a wider transformation programme
Skills
• Strong project management skills including experience in large cross functional and/or cross geographical programmes
• Run compelling workshops, to extract and challenge information from client SME's and successfully guides participants through unknown territories
• Solid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues.
• Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situations
• Strong people management skills
• Strong attention to detail
• Excellent facilitation and presentation skills
• Good commercial awareness
• Ability to rapidly identify issues and propose solutions
• Ability to work independently with limited oversight
• Ability to deliver high quality assignments under time pressure
• Ability to grow and develop people working for them
KPMG Overview:
KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients' and communities' biggest problems. We've been doing this for more than 150 years.
We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility - through inspiring workspaces, innovative ways to collaborate and hybrid ways of working.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our mission is simple: To support the UK in a connected world. It guides everything we do, underpinned by our values: Courage, Integrity, Excellence, Together and For Better.