Job Overview
Summary/Objective
The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.
Essential Functions
* Schedules service appointments; obtains customer and vehicle data prior to arrival when possible
* Greets customers promptly in a polite and friendly manner, conducts telephone transactions
* Writes up customers' vehicle problems accurately and clearly on the repair order
* Test drives the vehicle with customer as needed to confirm the problem
* Refers to service history, inspects vehicle, and recommends additional needed service
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
* Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"
* Obtains customer signature on repair order; provides customer with a copy
* Establishes customers' method of payment; obtains credit approval if necessary
* Notifies Dispatcher of
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