My Ohana Gerrards Cross, England, United Kingdom
Parent Engagement Manager
At My Ohana, we believe that everyone – big and small – deserves to feel good about childcare. We’re passionate about setting new standards and redefining what great childcare can mean for families. Let us help put exceptional care at the heart of family life.
Our purpose is to lay the foundation for lifelong learning through the critical years of a child’s development.
We are looking for a passionate, committed, diligent Parent Engagement Manager to join our BRAND-NEW nursery. Your role will be responsible for promoting the nursery, as well as providing world-class customer care to our parents.
My Ohana is an equal opportunities employer and values equity, inclusion and diversity. We welcome people of different nationalities, backgrounds, beliefs, experiences, abilities and perspectives.
We commit to continuing to build a more diverse workforce, which is inclusive and supportive for every individual.
Your role will include:
1. Building strong long-standing relationships with parents and carers to ensure they feel informed, valued and involved.
2. Acting as the first point of contact for enquiries, complaints and feedback.
3. Managing the efficient operation of the nursery including managing all enquiries, managing nursery software as well as overseeing compliance with statutory policies.
4. Maintaining accurate record keeping related to child information, attendance, colleague schedules and H&S.
5. Driving occupancy numbers against defined sales targets.
6. Promoting the nursery and building the brand reputation through various channels including social media, open days and parents evening.
7. Managing the nursery’s financial performance including overseeing the nursery budgets.
8. Overseeing all nursery level fee management including billing, payments and debtors.
9. Driving a positive and collaborative work environment.
10. Being a role model to all colleagues.
What you’ll need to succeed:
1. A passion and dedication to providing world-class care to children.
2. Strong communication and interpersonal skills.
3. Experience within a sales or customer service environment.
4. Knowledge of early years’ settings specifically safeguarding and H&S is desirable.
5. Confidence with technology including Microsoft suite and software used in nursery settings.
6. Strong problem-solving and organisational skills.
7. Strong desire to learn and grow.
8. Willingness to roll up your sleeves and support when needed.
What we offer:
1. Performance-related bonus.
2. Company pension scheme.
3. VIVUP benefits package including retail discounts and wellbeing support.
4. Access your pay as you earn it.
5. Free parking on site.
6. Ongoing CPD and training and development programs designed to support professional and personal growth.
7. Celebration of individual’s life events.
8. Additional recognition programmes.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Education Administration Programs
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