What you will do
* Support the operations team by maintaining high standards of operational hygiene, contributing to the overall cleanliness and reliability of data across all operational systems
* Support the Operations team in continuously seeking out tools, methods, and techniques that streamline operational workflows and foster a culture of productivity, efficiency and innovation
* Develop a comprehensive understanding of the three operational pillars and their interdependencies, supporting cross-functional coordination and consistency in daily tasks
* Maintain accurate and up-to-date client records in the company’s CRM & agency management system; liaise with the relevant stakeholders to correct data inaccuracies in an efficient time frame
* Generate reports and analyse data to identify trends, areas for improvement, and opportunities for operational enhancements
* Ensure compliance with data protection regulations and company policies
* Support with the all centrally owned system data quality checks by assisting with audits and system updates on a regular basis (Platform Technology, Business Intelligence and Resource Management)
* Support the implementation of strategies to prevent recurring data quality issues
* Assist clients with onboarding processes, ensuring all necessary documentation and information is collected and accurately recorded within the CRM system and agency management system
* Maintaining strong relationships and ensuring high levels of satisfaction
Requirements
* 1-2 years experience in an operational role
* Experience working in an agency environment (preferable but not essential)
* You have advanced in GoogleSheets skills
* You are able to foster strong relationships with team members
* You are detail-oriented with strong analytical and problem-solving skills
* You have strong organisational and communications skills
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
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