Job summary We work very closely with patients and those important to them, offering, psychological and emotional support. Here at SRH, an innovative and adaptable approach is important along with the ability to work autonomously and as part of a team. In return you will gain a supportive working environment. Main duties of the job Job Summary: Responsible for the Bereavement Placement Service including coordinating and managing students/volunteers on placement, provision of group clinical supervision and provision of professional clinical counselling for clients with complex grief. About us We are a 13 bedded hospice, serving the communities of Merton and Sutton by supporting those with life limiting conditions to live their lives as fully as possible. Caring for people at the end of their lives can be challenging, but it can also be immensely rewarding. Working at St Raphaels means being part of a small, friendly and forward thinking team; we work collaboratively and every voice is important. We are ambitious; committed to developing and supporting our staff, whilst providing an excellent standard of care to our patients and those important to them. Date posted 21 October 2024 Pay scheme Agenda for change Band Band 6 Salary £17,175.60 to £20,278.80 a year Inclusive of OLW Contract Permanent Working pattern Part-time Reference number B0133-24-0021 Job locations London Road Cheam Sutton Surrey SM3 9DX Job description Job responsibilities Job Summary: To manage referrals into the bereavement counselling service from the Bereavement Support Administrator. To assess clients awaiting bereavement support via telephone/or in person when required and allocate to students/volunteers. To take responsibility for participating in recruitment of new students on placement, and delivery of induction and/or training to students when they commence their role, in coordination with Volunteer Service Lead. To provide support and clinical guidance to students on placement as required. To provide individual counselling for clients who experience complex grief (when referral not suitable for volunteers or students due to higher risk). To be responsible for the management of own small case load. To attend monthly managerial supervision meeting with Psychological Lead. To liaise effectively with all staff both clinical and administrative within the hospice. To liaise with other health and social care staff, e.g. GPs, social workers, or mental health services. To develop relationships with colleges/training institutions. To keep accurate and timely up to date electronic clinical records of all work with clients and ensure students/volunteers do the same. To maintain all records in accordance with the Data Protection Act/GDPR. To communicate to senior medical, nursing, and psychosocial team all areas of risk to clients in the bereavement service. To keep accurate and up to date records of annual leave, study leave and expenses. To maintain confidentiality of all information in relation to your work in the hospice. This includes confidentiality of information regarding clients, hospice staff and volunteers. To demonstrate understanding and awareness of circumstances when it is necessary to reveal client information to other professionals. To work within the BACP Ethical Framework. To work within the hospice codes of conduct and policies. To attend monthly individual supervision with a professional supervisor. To attend appropriate professional training events to ensure continued professional development. To complete all mandatory and statutory training in line with role requirements. To maintain a contemporary knowledge of counselling and palliative care. To participate in appraisals by line manager. Job description Job responsibilities Job Summary: To manage referrals into the bereavement counselling service from the Bereavement Support Administrator. To assess clients awaiting bereavement support via telephone/or in person when required and allocate to students/volunteers. To take responsibility for participating in recruitment of new students on placement, and delivery of induction and/or training to students when they commence their role, in coordination with Volunteer Service Lead. To provide support and clinical guidance to students on placement as required. To provide individual counselling for clients who experience complex grief (when referral not suitable for volunteers or students due to higher risk). To be responsible for the management of own small case load. To attend monthly managerial supervision meeting with Psychological Lead. To liaise effectively with all staff both clinical and administrative within the hospice. To liaise with other health and social care staff, e.g. GPs, social workers, or mental health services. To develop relationships with colleges/training institutions. To keep accurate and timely up to date electronic clinical records of all work with clients and ensure students/volunteers do the same. To maintain all records in accordance with the Data Protection Act/GDPR. To communicate to senior medical, nursing, and psychosocial team all areas of risk to clients in the bereavement service. To keep accurate and up to date records of annual leave, study leave and expenses. To maintain confidentiality of all information in relation to your work in the hospice. This includes confidentiality of information regarding clients, hospice staff and volunteers. To demonstrate understanding and awareness of circumstances when it is necessary to reveal client information to other professionals. To work within the BACP Ethical Framework. To work within the hospice codes of conduct and policies. To attend monthly individual supervision with a professional supervisor. To attend appropriate professional training events to ensure continued professional development. To complete all mandatory and statutory training in line with role requirements. To maintain a contemporary knowledge of counselling and palliative care. To participate in appraisals by line manager. Person Specification Qualifications Essential Essential Recognised diploma or degree in counselling or psychotherapy. BACP accredited or working towards accreditation and up to date with professional requirements for continuous professional training (CPD). Experience of bereavement counselling and knowledge of complex grief interventions Experience of working with individuals facing major loss and the impact this has on them and their families Experience of delivering training in bereavement Clinical supervision on students/volunteers on placement Managing students/volunteers on placement Good knowledge of theoretical approaches to counselling Understanding of the psychological processes involved in loss and grief Understanding of the concept of psychological and spiritual pain Understanding of the psychological aspects of death and dying Understanding of the importance of keeping accurate and up to date clinical records Experience of working within multi-disciplinary clinical teams. Ability to engage with individuals at a time of deep personal crises in their lives Ability to work as a member of a team and be a collaborative and inclusive team player Excellent communications skills, both verbal and written Good working knowledge of using Microsoft Office applications and Outlook. Respect for individuals, patients and those important to them, hospice staff and volunteers. Ability to work within the ethos of the hospice. The capacity for personal reflection Experience of personal therapy. Desirable Desirable Understanding of psychological dynamics within families Experience of working with individuals and families affected by chronic and terminal illness Experience of working with individuals who are dying Experience of working with individuals and families in major crises. Experience of working within the healthcare field Person Specification Qualifications Essential Essential Recognised diploma or degree in counselling or psychotherapy. BACP accredited or working towards accreditation and up to date with professional requirements for continuous professional training (CPD). Experience of bereavement counselling and knowledge of complex grief interventions Experience of working with individuals facing major loss and the impact this has on them and their families Experience of delivering training in bereavement Clinical supervision on students/volunteers on placement Managing students/volunteers on placement Good knowledge of theoretical approaches to counselling Understanding of the psychological processes involved in loss and grief Understanding of the concept of psychological and spiritual pain Understanding of the psychological aspects of death and dying Understanding of the importance of keeping accurate and up to date clinical records Experience of working within multi-disciplinary clinical teams. Ability to engage with individuals at a time of deep personal crises in their lives Ability to work as a member of a team and be a collaborative and inclusive team player Excellent communications skills, both verbal and written Good working knowledge of using Microsoft Office applications and Outlook. Respect for individuals, patients and those important to them, hospice staff and volunteers. Ability to work within the ethos of the hospice. The capacity for personal reflection Experience of personal therapy. Desirable Desirable Understanding of psychological dynamics within families Experience of working with individuals and families affected by chronic and terminal illness Experience of working with individuals who are dying Experience of working with individuals and families in major crises. Experience of working within the healthcare field Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name St Raphael's Hospice Address London Road Cheam Sutton Surrey SM3 9DX Employer's website https://www.straphaels.org.uk/ (Opens in a new tab)