Job Description
Customer Account Advisor position at Scanlans Property Management\n\nLocation – Office based - Scanlans Property Management - Manchester - Carvers Warehouse, Suite 2b, 77 Dale Street, Manchester, M1 2HG\n\nWorking Hours – 09:00 – 17:00 Monday – Friday\n\nSalary – Competitive \n\nScanlans property management are dedicated to property management and property management issues, and have been providing our services to residents, leaseholders, managing agents and investors for over 25 years. We manage properties throughout the Midlands and North West from our offices in Manchester and Birmingham, as well as in Liverpool, Leeds and the Greater Yorkshire area and Chester. Our professional property managers are fully trained and qualified Members of the TPI and Assoc RICS.\n\nThe role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.\n\nWhat’s in it for you?\n\nWe value and promote a positive work-life balance.
Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.\n\nYou will receive a competitive salary that will match your skills and experience, as well as the following benefits:\n\n24 days’ annual leave + Bank Holidays.\nPerkbox (which offers a range of discounts for shopping and services).\nEAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.\nFlexible working opportunities.\nFinancial support towards personal development / training.\nReal opportunities to grow and progress.\nRecognition incentives.\nCycle to Work scheme.\nEmployee Referral Scheme and much more……. \n\nWhat will your role look like?\n\nCollections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).\nReporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.\nResolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.\nCorresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.\nGenerating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.\nArranging and monitoring payment plans for accounts in arrears directly with account holders. \n\nDo you have these skills?\n\nCredit control and customer service experience.\nKnowledge, experience or an interest in the property management industry (service charge/rent)\nExcellent communications skills essential – written and spoken.\nGood IT experience/literacy (Word & Excel).\nResilient, tenacious & target driven, with excellent organisation skills.\nTeam player with good work ethics. \n\nTPG are proud to be part of the Odevo Group.\n\nLook us up on LinkedIn for more information or visit our website for a list of our current opportunities. If you just want to have a chat to find out more, give our recruitment team a call who are always happy to help and provide further details (phone number removed) please quote the Ref number below.\n\nAll applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates