* Customer Engagement: Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
* Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
* Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
* Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
* Administrative Duties: Carry out front desk operations, including bookings, payments, and membership inquiries.
* Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
* Fully funded apprenticeship programmes.
* Internal development programmes, designed to support you as you grow within your role.
* Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Customer Service Experience: Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
* First Aid Certification: Valid First Aid and CPR certification is highly desirable.
* Communication Skills: Excellent verbal and written communication skills.
* Team Player: Ability to work effectively within a team environment.
* Flexibility: Willingness to work various shifts, including evenings and weekends.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
* Valor team member rates at our UK hotels, with rooms from just 30 B&B.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty, keeping you well-fuelled.
* Access to high-street discounts on a range of shops, experiences and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer-a-friend bonuses, starting at 250.