Customer Service Apprentice - Student Retention (Bow Rd)
Apply From: 25/04/2025
Learning Provider
Delivered by METAGEDU APPRENTICESHIPS LTD
Employer
GLOBAL BANKING SCHOOL LTD
Vacancy Description
Main Responsibilities:
* Track and support assigned learners for retention and completion
* Monitor attendance and assist with academic interventions as needed
* Maintain contact details for department contacts and learner statuses
* Aid reenrollment efforts for progressed learners
* Verify learner details on Thesis and inform relevant departments
* Re-engage disengaged students for productive study
* Contact and assess barriers for all assigned students
* Maintain accurate records promptly
* Develop customized re-engagement plans with academic collaboration
* Engage with internal and external stakeholders for student retention
* Follow professional guidelines for nonattending students
* Ensure Retention Officer presence at all campuses
* Participate in minute-taking duties
* Timely maintenance of weekly reports
* Serve as the primary point of contact for allocated learners
* Utilise appropriate communication tools while ensuring GDPR compliance
* Maintain confidentiality and data protection standards
Key Details
Vacancy Title
Customer Service Apprentice - Student Retention (Bow Rd)
Employer Description
Global Banking School (GBS) is a dynamic and fast-growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real-world relevance.
Vacancy Location
Global Banking School Ltd, 153-159 Bow Road London E3 2SE
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000316706
Key Dates
Apply From
25/04/2025
Closing Date For Applications
2025-05-21 23:59:59
Interview Begin From
Possible Start Date
2025-05-22 00:00:00
Training
Training to be Provided
* The successful candidate will complete a Customer Service Level 3 Apprenticeship standard
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working
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