Job Description - Conference and Events Sales Administrator (HOT0BEUZ)
Job Number:
HOT0BEUZ
Work Locations:
Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
Please note that this is a part-time 16 hour contract.
A WORLD OF REWARDS
* Competitive pay
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career: your next position could be as a Night Manager
* Personal Development: programmes designed to support you at every step of your career
* A chance to make a difference: through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking: (depending on availability)
* Discounted Taxi: when public transports stop running
* Guest Experience Day: after successfully passing probation
* Modern and inclusive Team Member’s areas
A Conference and Events Sales Administrator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
What will I be doing?
As a Conference and Events Sales Administrator, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The Conference and Events Sales Administrator will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a Conference and Events Sales Administrator will perform the following tasks to the highest standards:
* Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
* Convert customer enquiries into confirmed sales
* Contribute to the strategy and planning activities of the Sales function
* Develop future and repeat business, contributing to the profitability of the Hotel
* Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
* Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
* Seek proactive opportunities to increase sales and conversions within the Team
* Focus on a consistently executed up-selling approach
* Build strong relationships with customers to fully understand their needs
* Arrange and carry out Hotel show rounds
* Ensure the complete administration and execution of all planned events
* Participate in hotel promotional activities
What are we looking for?
A Conference and Events Sales Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Good organisational and administration skills
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Confident telephone manner
* High level of IT skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Demonstrated previous experience working in the Conference and Events function
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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