All the details Store Operations : You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers. You will also be responsible for emptying delivery vehicles of goods and organising them for distribution throughout the store. Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation. Interview Information Please do NOT book multiple interviews for the same store. We will consider you for all roles across the store during your interview. Please only book an interview slot if you are able to fulfil the entire work pattern as advertised online. Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee this. Induction information Please Note: If your application is successful, you will be required to attend a mandatory induction. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview. Working Pattern: Friday - 11:45-19:45 Saturday - 09:30-17:30 Sunday-05:15-13:15 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities Serve our customers efficiently, both on the shop floor and at service points Keep the store clean and tidy, ensuring that our shelves are always stocked with product Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time Key Capabilities High levels of customer service Committed to delivering excellent work with great attention to detail Open to and acts upon feedback, asking for this regularly Takes accountability for planning and managing own workload efficiently Strong communication skills Adaptable to changing situations Builds positive relationships by being a good listener Good level of digital capability Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.