As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. Based at the Central Reservations, Europe office in London and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Working closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.
* Personalising each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams.
* Understanding the Belmond Audiences and proactively suggesting destinations, produces and experiences that match to the guest profile.
* Being a true seller and champion for all Belmond products across the portfolio, able to accurately describe, promote and convert on any product a guest wishes to book.
* Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.
Requirements
What You Bring:
* Applicants must have eligibility to work in the UK.
* 1-2 years’ relevant experience in a similar role, ideally within the luxury travel or hospitality industries.
* Working knowledge of MS Office.
* Ability to follow instructions and work independently when required.
* Excellent knowledge of computer reservation programs.
* Strong problem-solving, organisational and interpersonal skills.
What We Offer:
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Competitive salary and bonus scheme.
* Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
* Enhanced maternity and paternity pay.
* Team social events.
* Wellness programme throughout the year.
* Further learning & development opportunities within Belmond.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
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