Job Purpose The post holder will assist in the day to day running of the Ophthalmology Department. Their responsibilities will be varied but will include reception duties, completion of appointment outcomes, preparation of patient casenote packs for emergency and waiting list initiative clinics, adding patients to appropriate follow up waiting lists, data validation of follow up waiting lists, and booking outpatient follow up appointments in line with clinical instruction. Key and General Duties To use the Patient Administration System Allscripts PAS. To check and update patient demographics and book patients into an outpatient clinic on arrival and to input outcomes accurately. Make follow up outpatient appointment or discharge patients on departure. To be responsible for monitoring outpatient waiting lists. Housekeeping of outpatient waiting lists. Booking timely follow up appointments from waiting lists ensuring escalation to manager if booking issues occur due to capacity. To respond to patient telephone or face to face complaints in the first instance seeking support and advice from the team leaders or nurses as appropriate. To ensure that the nursing staff are aware of arrivals for clinics either by telephone, PAS system and CLIP or OpenEyes. Ensure patient casenote packs are available for each patient as appropriate. Using the information on the clinic outcome form, ensure that the outcome of the clinic attendance is recorded accurately and immediately on PAS. To ensure that routine enquiries from patients about their appointments are dealt with professionally and are actioned promptly in line with booking rules. To ensure that Ambulance control and the porters are informed of any passengers awaiting transport or transfer. Ensure that any unregistered new patients are correctly registered on the PAS system. To ensure that an up to date clinic list is available for the clinical staff. Liaise with clinical staff in outpatient clinics to ensure that a quality service is provided to patients. In exceptional circumstances, support the appointments team and nurses with cancelling patients by telephone. Ensure any walk-in emergency patients that do not appear on your reception list are recorded immediately in PAS. Ensure computer printer equipment and stationery is available and working effectively. Work flexibly within normal clinic hours to ensure coverage at all times. Notify the team leader or line manager of any problems that will affect the smooth running of the department. To show new staff how to carry out reception duties and the processes required for the named reception area. To undertake training to become familiar with and competent in current health records and departmental procedures and practices. To provide an effective, efficient, courteous high-quality patient access service. To ensure all electronic paperwork is selected and prepared correctly and sent for scanning or uploaded within appropriate timescales. To ensure that the patient administration system data is accurate and up to date. In liaison with the Directorate managers and clinicians, ensure clinic booking rules are up to date and adhered to. To set up and maintain a work schedule that ensures all work is prioritised and delivered within the required timescales. To ensure that all policies and procedures are adhered to and training undertaken where new policies and procedures are implemented.