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Technical Support Representative, Tier 1 (UK Remote), Newcastle upon Tyne
Client:
Turnitin, LLC
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a26293a33338
Job Views:
2
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.
We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment and possess the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Shift: 11:00 - 19:30 GMT
Shift pattern: Tues - Sat (Days off Sunday + Monday)
Responsibilities:
* Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
* Coordinate closely with Engineering and Product Management on all product issues & releases.
* Develop positive customer and cultural relations.
* Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
* Support other strategic initiatives as needed.
Qualifications
Essential:
* Bachelor’s degree or experience working in a customer support role.
* Fluent spoken/written English.
* Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
* Excellent computer skills.
* Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
* A good understanding of Microsoft Office products.
* Excellent planning and organizational skills.
* Ability to work with sensitive and confidential material and possess excellent judgment.
Desirable:
* Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
* Broad understanding of web technologies and Software as a Service (SaaS).
Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive, and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do:
* Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
* Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
* Integrity - We believe integrity is the heartbeat of Turnitin.
* Action & Ownership - We have a bias toward action and empower teammates to make decisions.
* One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
* Global Mindset - We respect local cultures and embrace diversity.
Global Benefits
* Remote First Culture
* Health Care Coverage*
* Education Reimbursement*
* Competitive Paid Time Off
* 4 Self-Care Days per year
* National Holidays*
* 2 Founder Days + Juneteenth Observed
* Paid Volunteer Time*
* Charitable contribution match*
* Monthly Wellness or Home Office Reimbursement/*
* Access to Modern Health (mental health platform)
* Parental Leave*
* Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements.
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.
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