Role: Customer Support Assistant Salary: £24,242pa Location: Hybrid/Kings Hill, Kent This is an up to 12 month temporary maternity cover contract. Why Join CSG? CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG. What You’ll Bring: Procurement Services is looking for a well organised individual with a keen attention to detail to join their Vehicles team. In this essential role, you’ll be the first point of contact for both our customers and suppliers, delivering exceptional service over the phone and via email. You’ll work closely with our internal team, customers, and suppliers to ensure smooth operations and build lasting relationships. What You’ll Achieve: As Customer Support Assistant you will: Accurately and efficiently raise sales/purchase orders and contract terminations on our in-house system, adhering to the agreed KPIs Provide a high level of service over the telephone and email, addressing queries promptly and efficiently Input accurate data into electronic systems, including spreadsheets, to ensure management information is always up to date Effectively manage the incoming email inbox, taking ownership of queries, investigating and resolving them by liaising with customers, suppliers and internal teams Develop a good understanding of our products and services to offer help and advice that meets our customers' needs What we Offer: 25 days of annual leave, plus bank holidays An additional day off for your birthday to celebrate as you wish Access to a generous discount scheme, including retail and gym memberships Life assurance coverage Health cash plan initiative Companywide events What We Require: Previous administration experience within a fast-paced office environment Confident telephone manner Good working knowledge of Microsoft Office Excel, Word and Outlook Excellent communication skills both written and verbal Strong time management and the ability to prioritise workload and meet set deadlines About Commercial Services Group Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. About Procurement Services Procurement Services is a market-leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers. Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant framework to deliver on their requirements