Join our team as a Supplier Relationship Manager and become a pivotal force in the operational set up and dynamics of our professional services. Your role will be to cultivate and sustain robust partnerships with our suppliers, in a variety of areas relating to Business Process Outsourcing (BPO) & Health Care Services. You will be driving the strategic management of vendor interactions to ensure service delivery meets our high standards of quality, operational resilience, cost-effectiveness, and timeliness. Your expertise will be crucial in contract management, performance tracking & development including swift resolution of challenges, and uncovering avenues for shared advancement and enhanced productivity. Embark on this journey with us to forge lasting, impactful collaborations. What you will do: • Onboarding suppliers post contract, managing suppliers against the Supplier Management Framework. • Leading governance review meetings with strategic suppliers to review performance against contract. • Owning and managing supplier risk profile to manage and mitigate supply chain risks. • Undertaking due diligence and assurance reviews with suppliers • Resolution of operational and service incidents ensuring that root cause analysis is undertaken, and processes are amended/implemented where appropriate. • Driving the strategy of the category (professional services), collaborating with suppliers and internal stakeholders to drive innovation, efficiencies, business development opportunities. • Developing and maintaining plans to prioritise and implement continuous improvement in terms of service, cost, risk, and flexibility. • Instigating and developing action plans to remedy poor supplier performance and managing these plans through to successful conclusion. • Providing regular Management Information reports and updates to business stakeholders at all levels What you will bring • Proven experience in contract supplier management, ideally across Professional Services • Experience in managing supplier against the requirements set out in the FCA and PRA handbook. • Knowledge of working with and managing outsourced Service Providers • A good knowledge of supply chain processes and the tools and techniques that can be used to improve them. • Good understanding of risk management frameworks and compliance activities • Knowledge and experience of contract terms and conditions with an emphasis on drafting schedules • Ability to communicate complex topics in efficient and effective manner. • Experience of building and maintaining effective relationships at all levels We are seeking someone with exceptional communication, negotiation, and influencing skills, thriving in a hybrid work environment. If youre ready to leverage your expertise and drive strategic supplier relationships, we invite you to apply and make a significant impact to Bupa. Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell. • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Electric Car Scheme