We are now looking for a Food & Beverage Supervisor who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.
Job Purpose
The Food and Beverage Supervisor is responsible for supervising their team to ensure the delivery of optimal productivity, customer experience and income performance.
This includes breakfast, lunch, dinner, conferences and ad-hoc requests. You will lead your team to showcase excellence in F&B service delivery and coach them to always provide exceptional customer service.
Main Duties and Responsibilities
* Ensure the team has the appropriate tools, training and equipment to
deliver the products/propositions consistently to the required standard.
* Ensure that provision is made to maintain a clear understanding of
requirements between the customer and operational groups.
* Ensure that all team members are fully equipped with the tools, skills,
behaviours and knowledge required before customer contact.
* Work with the Kitchen and F&B Leadership to ensure that customer
expectations are exceeded, and revenue optimised.
* Ensure that all food and drink products delivered to our customers fully
meet the standard specification and that all food and liquor.
* Ensure that both you and all customer facing team members are optimising
the revenue opportunities in each customer interaction whilst meeting all
productivity guidelines.
* Ensure that all prescribed and designed process, systems and standards
are maintained.
* Build relationships and rapport with guests and resolve any guest problems.
* Lead from the front during service periods; coach and encourage others.
* Maintain productivity and expense performance in line with targeted improvement.
* Maintain consistent and robust security related to stock, cash,
equipment and ensure all standard department procedures are fully adhered to.
* Oversee the daily operation of all outlets and to ensure that assigned
public areas are kept clean, neat and tidy at all times.
* Ensure that the bar is ready for service as per scheduled times.
* Support the F&B Manager with ordering stock.
* Respond to customer queries and complaints.
Key Skills / Experience Requirements
* Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
* Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
* Dependability - The ability to do what is required to meet commitments and to deliver as needed.
* Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
* Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
* Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.
Preferred Qualifications
* Experience with leading a team, where “people” skills were important
* Experience in a restaurant/bar environment and hotel/venue banqueting
* Basic Food Hygiene Certification
‘What’s in it for me?’ I hear you ask
* Team Member Hilton Honors
* 50% Food & Beverage discount at restaurants when staying at properties within the Hilton Portfolio on a Team Member or Family & Friends rate
* Access to Health Assured – Employee Assistance Programme
* FFIT Conwy Corporate Membership (10% discount on standard)
* 50% off F&B (Maximum 4 people) in the hotel
* 25% off ‘Thermal experience’ entry in off-peak
* Free staff food whilst on shift
Additional Information
* If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies