The IT Administrator plays a crucial role in ensuring the smooth functioning of our service delivery aspects in Evolve BG.
Following all company guidelines regarding ordering and customer engagement.
Ultimately, you will work in a fast-paced environment and you will be responsible for the accuracy of items shipped to our customers, handling inventory with care and attention to detail.
Duties include:
* Raising quotes for clients with suppliers & finding best price for purchasing IT equipment for clients amongst a few key suppliers.
Placing orders with suppliers and booking in to Order Management Systems.
* Raising Purchase Orders and goods receipts
* Booking couriers for order collections or deliveries.
* Booking deliveries received into order management system.
* Managing license portals for clients.
* Receiving and actioning tasks from the Client Portal.
* Updating clients with progress on the tasks \ Orders.
* Manage tasks to ensure they are completed in the agreed SLA/KPIs of the contract.
* Collating data and preparation of weekly/monthly client reports.
* Assisting in the preparation of correspondence, reports, presentations and other documents as required maintaining confidentiality at all times.
* General administration duties including filing of documents, management of own and shared inbox emails etc
* Contributing to company objectives by meeting own performance objectives
* Developing effective working relationships with customer contacts, internal IT team suppliers and sub-contractors to ensure effective results.
* Willing to assist with other administration tasks as required to support the company.
Person Specification
* Proven work experience as an IT administrator or similar role.
* Experience in supply chain management or related field is preferred.
* Ability to follow verbal and written instructions.
* Strong communication skills and desire to work with other team members.
* High school diploma or equivalent preferred.
* A very analytical mind, able to tackle a problem from different angles and make decisions quickly.
* Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
* Ability to present ideas in business-friendly and user-friendly language.
* Highly self-motivated and directed. Keen attention to detail.
* Ability to effectively prioritise and execute tasks in a high-pressure environment.
* Exceptional customer service orientation