We are looking for a “Trainee” Technical Support Engineer. This is a very real opportunity for someone to forge a career & have excellent progression prospects with our award-winning Client.
Formal professional training will be provided to gain product knowledge.
Essential requirements:
1. Good knowledge of Mechanical Engineering – qualification essential
2. Excellent communication skills enabling you to provide professional customer service support
3. Technically minded – An advantage if you have an interest in physics or chemistry
4. Be able to demonstrate initiative & problem-solving skills
5. Wanting to develop a career and willingness to take on extra responsibility as you develop into the job role.
6. A driving licence or future plans to gain your driving licence
7. Be able to travel for training outside of the UK
8. Ability to develop professional working relationships with both colleagues and customers
9. Good knowledge of Microsoft Office
Desirable:
1. Previous experience working in a customer focused role
2. Knowledge or experience of thermodynamics or refrigeration would be an advantage.
Summary of responsibilities:
1. The primary purpose is to support the internal and external sales teams and be the bridge between customers and the applications team. Providing customers with technical information on a wide range of products.
2. To provide accurate and timely responses to technical enquiries from customers and the internal sales team. Providing outstanding customer service on a multitude of topics.
3. Identify and provide reliable solutions for all applications issues to assure complete customer satisfaction throughout the sales process.
4. Optimise selection of equipment, making maximum use of product range. Ensuring customers are kept informed of progress.
5. Assist the Technical Manager with managing warranty claims.
6. Visit customers at their premises and/or on site alongside Business Line Managers at the discretion of management.
7. To be aware of and comply with ISO 9001:2015 processes and procedures where applicable.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.
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