Sales and Customer Service ManagerIf you're passionate about sales, leadership, and providing world-class customer service, we would love to hear from you! This provider of tailormade travel experiences, dedicated to creating unforgettable journeys for their clients are looking for a dynamic, results-oriented Head of Sales and Customer Service to lead their Sales and Customer Service team. Sales and Customer Service Manager Role and Responsibilities
* Lead and mentor a small team of Travel Specialists and Customer Service staff
* Ensure exceptional service from inquiry through to post-trip follow-up
* Handle new customer inquiries putting together tailormade itineraries and personally drive sales to meet personal and team targets
* Analyse sales data and customer feedback to drive continuous improvement
* Conduct performance evaluations and offer development opportunities to enhance team success.
Sales and Customer Service Manager Skills and Experience Required
* Proven experience in a sales leadership role in the travel industry
* Proven experience in putting together tailormade travel
* Strong communication and negotiation skills
* Exceptional customer service and sales
* Experience of using CRM and tracking performance
Sales and Customer Service Manager Key Benefits
1. Competitive salary
2. Hy...