I am currently recruiting on behalf of an end user in the North West, and they are looking for a D365FO Support Consultant to join their team on a permanent basis. The role is part office based, so you must either be based in the North East, or willing to relocate. Please see more information below:
Key responsibilities
o Initial triage of D365 related incidents ensuring the impact and urgency of issues is recorded and understood.
o Investigation into relevant incidents with a view to identifying root cause and possible workarounds.
o Monitoring of key batch jobs and scheduled processes to avoid unnecessary disruption to the business
o Acts as liaison between IT Operations and ERP team, taking ownership of incidents and driving resolution
o Managing key stakeholder communication, ensuring relevant contacts are up to date with business impacting incidents and progress of investigation
o Involvement in upgrades and new functionality roll outs
o Conducting regression testing to ensure there are no additional bugs or issues due to the fixes implemented
o Performing thorough manual and automated testing on test plans to ensure the application works as intended
* Provides "Hyper Care" support during project go lives/cut overs
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