Join CMT Group as a Customer Service & Sales Support and be part of a dynamic team where your contribution directly impacts customer satisfaction and operational success. CMT Group is hiring to expand its Customer Service team due to rapid growth and increased demand. With a competitive salary from £28,000, free healthy lunches and enhanced annual leave, this is a fantastic opportunity to join a fast-paced, rewarding environment. About CMT Group CMT Group is a trusted name in the construction and manufacturing industry, offering an extensive range of products, including bespoke printed garments and signage. With a reputation for reliability and innovation, CMT supports diverse clients across the UK. As part of our team, you'll enjoy a supportive workplace that values collaboration, professional development, and excellence. The Role As a Customer Service & Sales Support team member, you will: Order processing from varied channels including phone, email, internal sales team. Ensuring accuracy and efficiency. Manage the end-to-end order process from placement to delivery, ensuring customer satisfaction at every step. Collaborate with sales, operations, and warehouse teams to ensure smooth dispatch and resolve any delivery challenges. Provide exceptional customer support, handling queries, offering product alternatives, and ensuring timely updates. Maintain accurate records of orders and customer information in CRM systems. Play a key role in resolving customer service issues, including returns, replacements, and delivery queries. This role is based at our Dartford sites, with a mix of time spent at our head office and distribution centre. What We're Looking For Experience: Proven experience in customer service, sales support, or order processing. Skills: Strong organisational and multitasking abilities, excellent written and verbal communication, and high attention to detail. Technical: Proficient in CRM software and Microsoft Excel. Customer Focus: A proactive and solutions-oriented approach to building strong customer relationships. Flexibility: Adaptable to a fast-paced, dynamic environment and committed to teamwork. Bonus Skills: Familiarity with logistics or export processes and knowledge of order processing systems like Order Works are advantageous (training provided). What's in It for You? Competitive Salary: Range starting at £28,000 Work-Life Balance: Monday to Friday, 8:00 AM to 5:00 PM. Generous Leave: Up to 32 days of annual leave, including bank holidays, plus a Christmas shutdown. Convenience: Free on-site parking and excellent public transport links. Perks: Free, healthy lunches provided daily and a smart/casual dress code. Development: Opportunities for growth in a supportive and collaborative environment. Click to Apply and become part of a thriving team where your skills will make a difference.