Job Description
Job Title: Technical Communications Specialist - Bilingual requirement (Spanish, Italian, Dutch, Portuguese, Polish)\n\nJob Description\n\nWe are seeking a Technical Communications Specialist to join our client who are in the Insurance industry. This role involves engaging with domestic and international partners, serving as the subject matter expert on key IT services and technology infrastructure. The successful candidate will develop communication materials, training resources, job aids, and customer satisfaction surveys, assisting with process improvement and ensuring successful integration of partners.
Multilingual proficiency is highly valued, with preferred languages including Dutch, Castilian Spanish, Italian, Portuguese/Brazilian, Polish, and others.\n\nResponsibilities\n\nDevelop adoption strategy for enterprise technology systems and frameworks.\nDemonstrate a strong, customer service-oriented approach in all interactions and training activities.\nPossess knowledge about cloud file storage functionality, specifically in the Microsoft environment.\nEvaluate results and initiate changes to meet organisational objectives.\nCreate, design, edit, and maintain documentation, training materials, and job aids.\nHost and present meetings virtually and in-person.\nTravel to partners’ locations for onsite training as needed.\nPrepare and verify the quality of training materials and documentation.\nUpdate workflows and verify technical accuracy of documentation.\nWork in a fast-paced environment.\nServe as the subject matter authority on platform-related IT initiatives.\nAssist with creating communication templates and developing communication plans around deployments and usability.\nConduct site visits and/or remote meetings with agency partners to deliver training and assist with adoption of IT infrastructure.\nProvide timely and detailed responses to agency partners’ requests for support and assistance.\nAssist with the creation of an 'IT Matrix' for partners to use as a reference and for training new employees.\nAssist with creating customer satisfaction surveys to gauge the quality of training and job aids.\nCollaborate with the Operational Excellence team for ongoing training beyond the basics.\nAssist with integration closeout items.\nManage multiple projects simultaneously with detailed plans and due dates.\nAssist with designing enterprise systems around the framework of business optimisation.\n\nEssential Skills\n\nHigh School Diploma or the recognised equivalent.\nMinimum of 3 years of training experience.\nValid driver’s licence and a safe driving record.\nHigh proficiency with Microsoft cloud stack: Outlook, Excel, PowerPoint, Word, Teams, SharePoint, OneDrive, and Power Platform.\nProficiency with Cisco Webex virtual PBX solution.\nProficiency with EDR, Password Managers, and Multi-Factor Authentication.\nProficiency with Adobe Acrobat and other Adobe products.\n\nAdditional Skills & Qualifications\n\nAssociate’s or Bachelor’s degree preferred.\nMicrosoft 365 Fundamentals (MS-900 and/or AZ-900) preferred.\nMulti-lingual proficiency is a plus.\nAbility to work different time zones including GMT.\nAbility to work independently and interact frequently with team members.\nStrong teamwork, high motivation, and positive behaviour.\nEffective written and verbal communication skills, including active listening and problem-solving with minimal assistance.\nAttention to detail and commitment to high accuracy.\nAbility to multi-task, prioritise, work independently, and use discretion with sensitive information.\nAbility to lead with a professional demeanour and positive attitude.\n\nWhy Work Here?\n\nWe are experiencing significant growth and are committed to continuing this trajectory. Our modern, central London offices provide a stimulating work environment. We foster a dynamic culture with a focus on innovation, providing opportunities for professional development and career progression.\n\nWork Environment\n\nOur work environment is dynamic and fast-paced, requiring flexibility to accommodate non-US hours.
We embrace modern technologies and tools, including Microsoft cloud stack, Cisco Webex, and Adobe products. Our offices are state-of-the-art, located in the heart of central London, offering a collaborative and engaging workspace.\n\nJob Type & Location\n\nThis is a 6 month contract position based out of London, United Kingdom.\n\nLocation\n\n London, UK\n\nTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom.
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