As part of the Ward Team, the Ward Clerk is responsible for providing administrative support on the Ward to ensure the smooth running of the Ward for patients, visitors, and staff. The post holder will work with staff of all disciplines on the ward and other hospital staff as necessary to ensure an efficient service. The Ward Clerk will play a pivotal role in handling the initial enquiries from patients, relatives, and other multidisciplinary colleagues and will ensure that excellent customer service principles are applied, with issues escalated in a timely manner.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
About us
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate, and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019, the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:
* Winners of Health Service Journal Acute Trust of the Year award 2021.
* National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
* We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Job responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person Specification
Criteria
* Evidence of a good standard of written English appropriate to the role
* A complete and accurate application
* Suitability for role evidenced in supporting statement
* Evidence of essential experience for role
* Meet the essential education/qualifications required for the role
* Hold the necessary mandatory professional/clinical registration
* Evidence of the Trust values and behaviours
* Evidence of any other essential criteria outlined in the person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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