ASC Care Contribution Debt Recovery Specialist
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Hours per week: 37 hours
Interview date: Week commencing 13 January 2025
ASC Finance Operations Team Supporting Vulnerable Individuals and Ensuring Financial Sustainability
If you're dedicated to delivering excellent service and supporting vulnerable individuals while helping the council manage its finances, we'd love to hear from you!
Become a Care Contributions Debt Recovery Specialist today and play a key role in managing and recovering Adult Social Care contributions to ensure Wiltshire Council can continue providing vital support to those in need.
Main duties of the job
As a Care Contributions Debt Recovery Specialist, you will handle more complex debt cases, working closely with individuals or their representatives to understand their situation and recover outstanding payments. Your role includes supporting the team leader, guiding colleagues, and ensuring that all payments due to the council are collected.
Key responsibilities include overseeing the debt recovery process, providing training and support to the team, and ensuring compliance with relevant legislation. You will also monitor payment plans and use systems like ContrOCC and Liquid Logic to manage and track payments.
We're looking for someone with extensive debt recovery experience, particularly within Adult Social Care and a good understanding of key legislation, such as the Care Act 2014 and the Mental Capacity Act 2005. You should be able to communicate clearly with a variety of audiences, including those with communication difficulties, and have a strong grasp of case management and financial software systems.
Join our team and make a positive impact in your community.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Job responsibilities
This role within Financial Operations focuses on the management of more complex indebtedness to the council, due from individuals in relation to their care contribution. The job holder is expected to engage with those in debt or appropriate representatives, using all appropriate means to establish facts and circumstances affecting the individual, and record this information using bespoke software system, ContrOCC.
Specific duties and responsibilities include:
1. Supporting and providing guidance on a day-to-day basis to all members of the Care Contributions team.
2. Utilising ContrOCC software to send 4-weekly statements to people in receipt of Adult Social Care.
3. Collecting all income due for Adult Social Care services through the Debt Recovery process.
4. Managing a caseload of more complex debt cases.
5. Where necessary, acting on behalf of the debtor to liaise with agencies.
6. Maintaining a full and up-to-date knowledge of legislation.
7. Preparing and submitting cases for write-off.
8. Undertaking the Direct Debit instruction and payment request run on a 4-weekly cycle.
9. Participating in the rota for LAS Trays, Emails, and Phone cover as required.
Person Specification
Qualifications
* Degree in relevant area, eg. Business Studies or equivalent level related qualification or extensive experience/skills in Debt recovery.
* Good knowledge of the Care Act 2014 in particular Annex D.
* Good working knowledge of the Mental Capacity Act 2005.
* Detailed understanding of debt recovery processes.
* Excellent communication and negotiation skills.
* Good ICT skills, including good working knowledge of Microsoft Office Applications.
* Able to gather data from a variety of sources.
* Significant experience of accounting software systems.
* Good working knowledge of case management systems.
* Proven interpersonal skills.
* Experience of working in a finance environment with legislative and process complexities.
* Must be able to design and deliver specialist training.
* Excellent communication skills verbally and in writing.
* Excellent interpersonal and presentation skills.
* AAT or a willingness to work towards it.
* Previous experience in Adult Social Care.
* Previous experience of using Paygate, System C ContrOCC, and Liquid Logic Adults System.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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