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Client:
GSF Car Parts
Location:
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
953d9f68e8eb
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties include:
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty, or surcharge.
* Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Keep customer-facing areas clean and tidy.
* Develop strong relationships with customers and understand their garage needs.
* Promote a professional image of the company, representing our values.
* Work towards relevant KPI targets.
Working hours: Average hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
* Proven customer service or sales/retail experience in a customer-facing role.
* Target-driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to customer queries, seeking resolutions proactively.
* Confident with IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office preferred.
What we'll offer:
* Performance-based bonus opportunity.
* Annual leave plus up to 5 additional days with service.
* Free flu vaccine.
* Health & wellbeing tools.
* Support from pension experts.
* Life assurance scheme.
* Discounts from various household brands.
* Financial wellbeing products.
* Paid volunteer time.
* Training and career progression opportunities.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over branches and a substantial turnover, we operate as one brand, supported by centralised expertise in procurement, marketing, and IT systems including our catalogue system, Allicat, and the Servicesure garage programme.
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