Job overview:
We are actively recruiting for a Field Service Engineer for our client and this role will be covering the Basingstoke, Reading & London areas. The successful candidate will be responsible for providing service and support to clients by resolving assigned open tickets as quickly and as effectively as possible.
Roles and Responsibilities:
* Arrive at first Service Call by 9am (unless otherwise agreed by Management).
* Accept last Service Call to 4.30pm (unless otherwise agreed by Management that the the service call cannot be completed that day).
* Call the client before site visit to ascertain whether you can clear the call over the phone or advise them that you are on route.
* Work in tandem with the Company Service Call Control systems and in particular the escalation procedure.
* Carry out Minimum Call Procedure on every Service Call as per the issued guidelines.
* Communicate with the Helpdesk ProActive coordinator if not able to complete the call within 1.5 hours of arrival to site or if asked to look at another machine or issues
* Complete service calls via Link-in connection with all correct details. Including part numbers for return to fit bookings and correct meter readings.
* Return all parts for warranty; Kyocera, Canon etc. or where asked for, Konica Minolta; back to the Head Office SDD. Along with the warranty sheet, samples and list prints.
* Maintain tool kit to a sufficient level enabling standard...