Are you a pro-active, motivated individual who would enjoy working in a challenging and busy emergency department? We are looking to appoint a Progress chaser to support effective flow and timely discharges. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player. This career has lots of job satisfaction daily, as you’ll be helping patients and their families with their requirements and providing support through their healthcare journey. As a Team we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we will welcome your application.
PLEASE NOTE THIS POST IS SUBJECT TO CLOSING EARLY SHOULD IT RECEIVE A HIGH NUMBER OF APPLICATIONS
Your role will ensure a professional and efficient progress chaser service is provided to patients and clinical staff Our ideal candidate will possess excellent verbal and written communication skills, be confident, professional.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Key responsibilities of the role are reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.
This advert closes on Thursday 17 Apr 2025