NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who we are:
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)
Position:
An exciting opportunity has arisen for experienced Enquiries Agent's to provide a robust support service to the Digital Services Mass Vaccination Programme Team in NHS Ayrshire & Arran, based at Ailsa Hospital.
What you will do:
You will form part of team who answer inbound and outbound calls for the Local Vaccination Hub service.
The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. Successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills.
For further information on the role please click the link below to view the job description
Knowledge, training and/or experience required to do the job:
A working knowledge of Microsoft excel is essential, as well as excellent computer and keyboard skills as you will be entering patient information speedily and accurately. Equally important is an ability to treat our citizens with dignity, empathy, and respect. You should have the ability to multi-task as we work across different vaccination programmes and have a problem solving and “can do” approach. You will be able to work in a fast paced and changing environment and will be supported to achieve your full potential
For further information on the requirements for the role please click the link below to view the person specification
Hours:
5 posts are available as shown below:
* Post 1: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 2: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 3: 37 hours, 8.30am – 4.30pm, Monday to Friday
* Post 4: 29.7 hours, 8.30am – 4.30pm. 4 days per week
* Post 5: 7.5 hours, 8.30am – 4.30pm. 1 day per week
You will be based at Turnberry, Main Building, Ailsa Hospital.
Informal enquiries are welcomed by Jamie Watson, Vaccination Team Leader – Digital Services, Mass Vaccination on e-Mail: james.watson2@aapct.scot.nhs.uk
ADDITIONAL INFORMATION FOR CANDIDATES
You should apply for this post by completing the application process on JobTrain.
* DO NOT upload a CV as this will not be used for shortlisting purposes.
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NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at
We are unable to provide sponsorship for bank contracts.