Bilingual Customer Service Advisor Annual Salary: £27,000 Location: Aston – Birmingham (Hybrid) Job Type: Full-time A fantastic opportunity has arisen for a bilingual candidate fluent in French and English to join a thriving and diverse team as an International Customer Service Advisor. This role is based in a dynamic, growing business in the Aston area, dedicated to delivering exceptional customer service post-sale. Day-to-day of the role: Log all customer telephone and email queries. Update the ERP System with concise notes and actions. Process and action replacement orders. Arrange the return of incorrect, damaged, or faulty items. Apply coding lines to each incident. Assist in tracking orders with logistic partners. Work towards the reduction of open incidents. Process email queries from internal and external customers. Communicate professionally and efficiently with customers at all times. Required Skills & Qualifications: Fluency in French and English is essential Previous customer service experience, preferably in a B2B environment. Ability to commute to the Aston area. Strong organisational and communication skills. Proficiency in using ERP systems and handling logistics-related customer service tasks. Benefits: Competitive salary with a bonus scheme. Healthy pension contribution. 25 days holiday plus dress down days. Discounts portal and volunteering scheme. Regular appraisals and a clear development plan. Free parking. Hybrid working arrangement post-training (3 days in-office). This role requires the candidate to be in the office 5 days a week during the first month for training. Following this, it will transition to 3 days a week in the office. If you are passionate about using your language skills in a collaborative and fun environment, and you meet the qualifications listed above, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position