How You'll Make a Difference As a parking appeals case officer, you will be making a difference by enforcing regulations and providing advice on parking services to develop cohesion in communities making South Gloucestershire a great place to live. What You Will Be Doing In this role you will be expected to respond to challenges and appeals against Penalty Charge Notices issued. You will be following statutory procedures and timescales, along with the internal processes. You’ll be making decisions on the validity of appeals and accept or reject them in accordance with agreed criteria. Daily you will be giving advice to members of the public and businesses on parking controls in South Gloucestershire. You will ensure the database for residents parking schemes in South Gloucestershire are kept up to date. What We Need From You You will have a relevant professional qualification such as NVQ level 3 in Notice Processing or equivalent relevant experience. You should have the ability to manage and prioritise workload and comply with statutory requirements. You must be confident with using software packages, such as Chipside. You must be able to deal with members of the public who may be frustrated or disappointed, in a calm and controlled manner. You will have good verbal and written communication skills. How a Career At South Gloucestershire Council Is Different We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We're building and shaping communities which people are proud of. We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses. We’re providing essential services across our communities to ensure they are safe and well maintained. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it