Job Description
We are seeking an experienced Inside Sales and Customer Service Professional to join our Supply Chain team at Crane Building Services & Utilities in Ipswich. This is a fantastic opportunity for a motivated individual with a strong background in customer service to take on a key role in delivering exceptional customer experiences.
Key Responsibilities:
* To provide timely and effective responses to customer enquiries via telephone and email, ensuring all customer concerns are addressed promptly and efficiently.
* To accurately process customer orders using QAD, providing pricing and quotations as required.
* To manage and maintain key customer order books, proactively reviewing and updating projected sales to ensure optimal results.
* To liaise with shipping departments to arrange airfreight/DHL carrier shipments as requested by customers or external sales teams.
* To work closely with the Finance team to reduce outstanding invoices held by customers and resolve discrepancies.
* To identify and pursue new business opportunities, raising leads on new projects or customer requirements through defined channels.
About the Role:
This is a challenging and rewarding role that requires excellent communication and organisational skills, as well as the ability to work independently with minimal supervision. The successful candidate will have a strong background in customer service, ideally with technical product knowledge, and be able to demonstrate a high level of drive and passion for delivering exceptional customer experiences.
Salary and Benefits:
The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including a contributory pension scheme, life assurance, and access to training and development opportunities.
About Us:
Crane Building Services & Utilities is part of the Fluid Handling Division of Crane Co., a global, multi-industry company founded in 1855. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.
Our company values are built on the resolution of our founder, Richard Teller Crane, who made a commitment to conduct business with honesty, fairness and integrity. We believe that embracing inclusion and diversity is key to our success and seek applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.