East Kent Hospitals University NHS Foundation Trust
The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience, and our administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.
This role involves supporting the PSC Supervisors with leading a team comprising Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.
The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:
* The Pre-Registration Team - responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
* The Rapid Access Team - responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
* The Surgical Team - responsible for booking new appointments for the surgical specialties.
* The Urgent Long-Term Care Team - responsible for booking new and some follow-up appointments for the general and specialist medicine specialties.
* The Head and Neck Team - responsible for booking new and some follow-up appointments for head and neck specialties, including Ophthalmology.
* The Clinic Maintenance Team - responsible for setting up Outpatient clinics, which involves rescheduling and cancelling clinics.
Main Duties of the Job
The PSC is a fast-paced and ever-changing environment, and as such, we require all our staff to be multi-skilled, proactive, and enthusiastic. The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.
The Outpatient Service Team is a hard-working team that is highly motivated and effective. As a large Trust, we have services at six sites and provide key services within the patient pathway for Outpatient and inpatient activity. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognize that both professional and pastoral care for our teams is a priority.
There are multiple positions available for job roles within the Patient Service Centre, Senior Administrator.
About Us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE.
Job Responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries, please don't hesitate to contact the line manager using the contact details below.
Person Specification
Personal/Professional Attributes
* Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
* Experience of managing a team.
* Previous experience of working within a busy environment.
Skills and Experience
* Ability to communicate clearly, both written and verbally.
* Excellent communication and interpersonal skills showing empathy and diplomacy.
* Ability to develop the skills of the team and motivate staff.
* Ability to influence, motivate staff, and possess persuasion skills.
* Ability to multi-task.
* Excel - ability to set up spreadsheets and update reports.
* Ability to prioritize and organize own workload to meet set deadlines.
* Experience of working in a customer service environment.
* Able to multi-task in a fast-paced environment.
* Working knowledge of Outpatient booking procedures and NHS standards.
* Knowledge of NHS and a minimum of 2 years' experience of using a Patient Administration System (PAS).
Governance
* To adhere to Governance within the Trust and report as per Trust Guidelines.
* Risk management issues.
* Knowledge of Datix reporting.
Qualifications
* Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
* Has gained or is willing to work towards NVQ2.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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