Hours: 37.5 - Monday to Friday 8am-7pm on a rotational basis
Salary: £24300
Location: Bexhill
Contract: Hybrid
Start Date: 13th of January
Role purpose
Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain and deliver an effective claims support function through desktop settlements or liaising with suppliers whilst always being available to the customer.
Handlers will also be required to support the management team in achieving SLAs across the department by allocating and managing case load effectively within SLA targets.
Accountabilities
1. Responsibility for managing a portfolio of claims with varying complexity. To achieve the optimum outcome in line with Hastings 4CS
2. To act as a technical referral point for their colleagues, our suppliers and all internal stakeholders
3. Responsible for ensuring claims are adequately reserved, loss coded, managed effectively to enable accurate pricing and reserving
4. Maintains, updates and navigates various system platforms i.e., Fintech, GW and respond
5. As directed by the leadership team achieve outcomes that places Hastings as a market leading home claims handli...