Customer Experience Associate
Apply: Remote type On Site
Location: Surrey, British Columbia
Time Type: Part time
Posted On: Posted 3 Days Ago
Time Left to Apply: End Date: December 31, 2024 (14 days left to apply)
Job Requisition ID: R_1379073
Work Location: Surrey, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.50 - $27.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, you will:
* Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
Job Requirements:
* High School diploma and/or 1+ years of relevant experience.
* Undergraduate degree or equivalent is an asset.
* Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
* Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
* A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
Our Values: At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
Our Commitment to Diversity, Equity, and Inclusion: At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
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