RealityMine has been a pioneer in delivering data-driven insights to the media and market research industries for over a decade. Our ViA platform provides unique and actionable data solutions to top brands and partners worldwide, empowering them to make informed, strategic decisions. We are looking for a candidate to join the Engineering team to manage the IT and Development Services Team. You will be responsible for the scheduling and coordination of release rollouts of our data capture (SaaS) products as well as for internal IT services. You will also manage maintenance schedules, renewals and so on to ensure that we are able to meet our SLA and security requirements.
The Role:
Located in Stretford, Trafford Park and comprises of Hybrid working.
You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements.
You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience.
Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities.
The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants.
RealityMine has an out of hours on-call team (additional compensation is made) that you may be asked to join after a suitable settling in period.
RealityMine employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge.
Key Responsibilities:
1. Day to day management of Operations tasks, including but not limited to:
1. Rollouts of our application service
2. Patches/Security Updates
3. Maintenance
4. Licence/software contract, certificate and hardware renewals
5. Mentoring and performance management of the operations team staff
6. Ensuring incidents are handled within our SLA terms
7. Managing support and maintenance cycles for customers and staff
8. Coordination of changes with affected teams and customers
9. Working closely with the development teams
10. Adhering to company policies and procedures with respect to security, quality, and health and safety.
About You:
Here’s what we’re looking for:
1. High level of self-organisation
2. Management of diverse staff
3. Ability to deal with changing requirements & priorities
4. The ability to solve problems and find out or source information.
5. Good communication skills
Preferred:
1. Experience in SaaS service management
2. Experience in IT Operations management
3. Strong understanding of information security, ISO 27001, and other processes and policies
4. Atlassian development management tools (Jira, Confluence, Bitbucket)
5. Technology experience in Linux, web development (PHP, JavaScript), infrastructure automation, AWS.
Benefits:
Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers.
At RealityMine we do everything we can to support our people so that they can be themselves and realise their potential. We love people who are hungry for learning and achievement!
1. 25 days paid holiday plus bank holidays
2. Purchase/sale of up to 5 leave days pa – after 2 years’ service
3. Life insurance
4. Workplace pension with employer contribution
5. Performance based bonus scheme
6. Informal dress code
7. Cycle to work scheme
8. Branded company merchandise
9. New company laptop
10. One to one learning and development coaching sessions
11. Support and budget available for training programmes
12. ‘Giving back’ to charities
Manchester Office:
A dynamic and friendly office in Trafford Park, with free parking and secure bike shed.
1. Variety of working environments - standing desks, soft seating, desks
2. Seasonal office events
3. RealityHive social events
4. Free breakfast, fruit, tea, coffee, juice, snacks, etc.
5. Manchester office - daily visit from local restaurant ‘Green Fork’ for lunch and snack purchase
6. Vending machines
7. On site showers
8. Hybrid working
9. Work from home and in the office
10. Working from home equipment provided i.e. desk, screen and chair
11. RealityMine Colleague £100 pa to spend on additional working from home items
12. Office days- lunch provided for team meetings, collaborations and business needs
13. Flexibility offered on start and end times depending on personal circumstance
14. Regular virtual meetings (team and company) – via telephone and video
15. Birthday and seasonal gifts sent to your home
16. Monthly fun competitions with prizes
17. Virtual quizzes and daily celebrations
If you’re an Operations Team Lead professional excited to work on impactful projects and shape the future of data insights, we’d love to hear from you.
Please email your CV with the heading ‘Operations Team Lead’ to recruitment@realitymine.com
#J-18808-Ljbffr