About the company
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About the role
As a Home Administrator, you will be responsible for all administrative tasks, and provide assistance and support to the Home Manager as required to ensure the smooth running of the home. This will include payroll processing, recruitment cycle, invoices and petty cash reconciliation.
Reports to: Home Manager
Key duties and responsibilities
* General administrative duties.
* Finance; including batching, petty cash, receiving money/ writing receipts.
* Answering the telephone, taking and passing on messages and enquiries.
* To meet, greet and where necessary show visitors around the home in a helpful and professional manner.
* To deal with customer requests, queries and complaints in an efficient and effective manner, and escalate where appropriate in line with Kingsley Healthcare policies and procedures.
* Any ordering as instructed by the Manager e.g. stationery, uniforms, food, cleaning materials etc.
* Any other duties that the home may at times reasonably require.
Skills and attributes
* Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly.
* Strong communication and interpersonal skills, with the ability to build positive relationships.
* Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
* An ability to learn new skills and develop within the role.
* Previous experience of working in a similar environment is preferred, but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
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