Cubo Solutions Ltd is a leading provider of innovative telematics and telecoms solutions. We specialise in helping large enterprise organisations optimise their operations and logistics services through our comprehensive suite of telematics and telecoms products and services. With a strong commitment to delivering value and excellence, we empower our clients to achieve their goals through cutting-edge technology and bespoke solutions.
About the role
Reporting to the Telematics Support Manager, the Technical Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.
Duties & Responsibilities
* Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal
* Log calls accurately, with a high level of detail on our CRM system
* Proactively deal with Customers queries
* Carry out support query resolution
* Assist in retrieving CCTV footage for customers via the Cubo Portal
* Provide information to customers
* Schedule engineer visits with customers and organise relevant equipment and provide technical support to engineers when required
* Set up of tracking equipment, both software and hardware
* Knowledge of electrical wiring and interest in electrical engineering desirable but not essential
* Maintain a positive attitude and a high level of customer service at all times
* Any other duties as may be reasonably required.
* Compliance with the DCC Code of Conduct and other Group Policies.
Requirements
* Excellent verbal & written communication skills
* Interest in technology
* Good problem solving and decision making skills
* Competent in Microsoft Applications
* A high level of self-motivation together with a willingness to learn new skills.
* A flexible and enthusiastic approach to the job.
* Great attention to detail
Benefits
Salary - £23,000 - £25,000 per annum depending on experience
Annual Leave - 33 days inclusive of bank holidays.
Hours - 9am to 5pm Monday to Friday.
Excellent benefits package.