Summary
An opportunity has arisen within our IT Department for an IT Apprentice. The ideal candidate will have some experience of building, configuring PCs and networks and have a passion for IT and technology. Apply Now!
Wage
£14,722.50 a year
Training course
IT solutions technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year 4 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities:
* Troubleshooting company computer issues
* Problem Investigation, diagnosis & solution implementation
* Documentation of actions and findings
* Repairing computers, laptops and peripherals
* Telephone and email 1st line support
* Preparation of equipment and services in line with work specification and appropriate deadlines
* Implementation of hardware and services
* On-going documentation and administration, updating of records
Where you’ll work
Goosey Lodge
Wymington
Nr Rushden
Northants
NN10 9LU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JBC SKILLS TRAINING LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
* Level 3 IT Solutions Technician Apprenticeship Certification
JBC delivers this apprenticeship over 16-months. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).
The classroom training for the IT Solutions Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
On completion of this Level 3 IT Solutions Technician Apprenticeship progression routes available to learners include:
* Level 4 Software Developer
* Level 4 Network Engineer
* Level 4 DevOps Engineer
* Level 6 Digital and technology solutions specialist (Integrated degree)
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade Grade C (4) or above)
* Maths (grade Grade C (4) or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
Experience required for this role •A qualification in IT / ICT and/or industry accreditation •A good knowledge of PC hardware with experience of diagnosing problems •Good problem solving skills •Excellent communication and teamwork skills