A motivated and enthusiastic Apprentice IT Technician to join our dynamic IT team. This position is designed for individuals who are passionate about cloud technologies & end user support, eager to learn and grow with a supporting programme of learning provided by Digital Native UK as part of the Level 3 Digital Support Technician apprenticeship. As an Apprentice IT Technician, you will assist in the support and maintenance of cloud infrastructure and the end user experience, gaining both hands-on skills and desktop support with cutting-edge technologies. You will have a key role in shaping how end user support is delivered to the business. This role will have significant exposure to senior leaders in the business including Executive Committee members.
Responsibilities
* Oversight, monitoring and maintenance of the Flood Re infrastructure and end user estate
* First and second line support to Flood Re users in regard to any technical issues or problems both remotely or any Flood Re offices
* Assist the IT Technician and IT Operations Manager in overseeing the organisation’s Cyber Security threat detection and counter measures platform
* Administer and support the organisation’s O365, Azure and other SaaS platforms as required
* Oversee and administer the Flood Re Jira support ticket platform, ensuring SLAs, responses and resolution to support queries are delivered in a timely manner
* Working with outsourced managed service providers in ensuring ticket SLAs and responses are met and support the business needs
* Liaise and collaborate with all external technology providers and their service desks to ensure timely respond and resolution of all support tickets
* Oversee and administer Joiner / Mover / Leaver process to ensure timely setup and removal of users and devices as required by the organisation’s policies
* Setup and configuration of laptop and hardware devices on the network
* Maintaining inventories of hardware and software
* Responsible for the monitoring of meeting room AV equipment and remediation of any issues
* Continuous improvement of technical support and governance processes and toolsets.
Vendor Engagement
* Helping to define and implement SLAs and hold vendors to account on all governance controls and security.
* Ensuring Flood Re’s end-to-end data support landscape is catalogued, traceable and controlled.
* Working with our technology partners for modern solutions to problems faced across the organisation e.g. data manipulation and reporting.
* In conjunction with the Flood Re assurance team, ensure appropriate controls and security is implemented and governed by key vendors
Stakeholder Management
* Executive & Board level stakeholders.
* Colleagues throughout IT, Actuarial, Finance, Risk, Legal, Internal Audit, Change Management, and other business functions.
* External stakeholder groups, including strategic vendor partners and those responsible for key organisational infrastructure.
Knowledge & Experience
* Interest in technology and working with people
* Knowledge of First line technical support skills
* Knowledge of O365 user configuration & security controls
* Knowledge of Exchange & email configuration and security controls
* Knowledge of Active Directory and Group Policy skills
* Good communication skills and ability to engage with stakeholders of all levels
* Ability to communicate strategic, technical, data-driven information to a high-level audience.
* Driven to stay up to date with technological, best practice and market trends.
* Familiarity with the insurance market or financial services is not essential.
Flood Re is a world first – a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable.
You’ll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose.
Find out more about our rewarding roles, supportive culture and comprehensive package here.
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