We are working with one of the leading Utilities companies in the UK to help them find an exceptionally gifted and experienced Residential Collections professional. We are specifically looking for someone who has a background in Utilities Collections (Electricity, Water, Gas etc) from a Household / Residential perspective.
Salary: 80 – 95k + bonus + bens
Location: Midlands
This role is Midlands based and will cover a number of sites so travel between sites will be required and due to the location of the sites, a Midlands based person is essential.
You will be highly experienced in leading teams who manage the entire debt collection process from cradle to grave. Through leaders you will lead teams of Data Scientists and Analysts, Transformation, Change and Project Management, active Customer Collectors and all of the support functions required in a highly regulated debt management operation.
You will drive insight and operational improvement, moving the function from reactive to more of a proactive nature. You will review and develop the long-term debt strategy to ensure it is always at the front of the sector and will drive operational performance to deliver optimal cash outcome through a performance and data led approach.
You will analyse the long term strategy for Revenue with particular focus on understanding the impacts of changes which are happening across the wider business and how they impact the operational delivery of Revenue. Identifying risks and opportunities and driving actions to address you will work collaboratively with finance, strategy, service and transformation to ensure that value mechanics, metrics and objectives are understood by senior stakeholders whilst ensuring the customer remains at the heart of the business.
This is a challenging but highly rewarding role for an individual to join in a period of rapid change and development.