DESCRIPTION
This position is a Fixed Term Contract for a minimum of 6 months.
Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery. They provide proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and having effective communication with stakeholders (verbal and written) that build rapport.
The candidate should be able to communicate to a high standard in both verbal and written form, using an appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers and should have the passion to drive them to conclusion.
Key Job Responsibilities
1. Proactively monitor customer shipments to identify, address, and prevent potential issues.
2. Develop and execute effective service recovery plans as necessary.
3. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.
4. Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freight's operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers.
5. Work within various time constraints to meet critical business needs.
A Day in the Life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and having effective communication with stakeholders (verbal and written) that build rapport.
About the Team
Amazon Freight (AF) stands out as a trailblazing B2B start-up within Amazon Transportation Services in Europe. Its start-up nature requires flexibility, adaptability, and a keen understanding of evolving landscapes. This role leads the AF EU Operations Less than Truckload, which is part of the Pan-European central control center for Amazon Freight's Shipper Support and Transportation Execution. The Less than Truckload team is responsible for planning and scheduling the transport orders placed by our customers (Shippers) and providing them with world-class support at each step of their journey.
BASIC QUALIFICATIONS
- Advanced proficiency in both written and verbal English (Minimum B2 Common European Framework of Reference, CEFR)
- Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in analyzing data and creating reports for leadership.
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping, and Aces certification.
- Relevant experience in a logistical working environment.
- Proficiency in verbal and written German.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. #J-18808-Ljbffr