Job Role: Housing & Support Officer
Hours of Work: 40 hours per week
Salary: £13.78 Per Hour + £1.66 WTR Per Hour
Work Location: Forest Rd, London E17 3EF
Job Purpose
* To provide housing management and housing related support to a caseload of residents.
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimize rent arrears, only taking enforcement action when necessary.
* Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents.
* To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans.
* To be responsible for ensuring that the Inform is maintained accurately for all residents with whom you have contact.
* To support residents to engage and participate in Progression activities.
* To work proactively with residents to secure high-quality and affordable move-on accommodation.
* Maximize residents' uptake in Progression opportunities by working alongside the Progression Coaches.
* Maximizing housing occupancy and minimizing voids by taking proactive action.
* Ensure that residents comply with Tenancy and License conditions, and take action to deal with any anti-social behavior as instructed by the Housing and Support Manager.
If interested, kindly apply and our team will get in touch with you shortly.
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