Pharmacy Application Analyst - EPR Programme
Torbay and South Devon NHS Foundation Trust
This role would suit individuals who are currently working as Pharmacy Technicians or Junior Pharmacists who have a particular interest in the digitalisation of pharmacy workflows. Anyone also Willow certified from previous Epic implementations are encouraged to apply for this role.
As a Pharmacy Application Analyst, you will work closely with Pharmacy colleagues to ensure current workflows, processes and procedures are configured appropriately within the new Devon-wide Epic EPR system that will be implemented across Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust.
Main duties of the job
What You'll Do:
* Configure with Precision: Work within dedicated teams to configure your assigned module, ensuring it meets best practice standards and integrates seamlessly with other modules.
* Learn and Grow: Receive comprehensive training while on the job, mastering new systems and technologies in a fast-paced environment.
* Drive Excellence: Apply your IT, clinical, operational, or administrative knowledge to enhance patient pathways and deliver high-quality EPR solutions.
Job responsibilities
Communication and Working Relationships
* Maintain regular communication with other configuration teams and relevant supplier staff.
* Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
* Work with Principal Trainers to ensure awareness of build development and changes.
Analytical Judgement
* Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level.
* Investigate end users preferences and populate databases as part of the configuration process.
* Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
Planning and Organisation
* Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
* Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) to discuss workflows and/or areas of concern and/or take notes of any action points.
* Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
Physical Skills
* Advanced keyboard skills.
* Contact with patients is incidental, although there may be work required in clinical areas to understand current and proposed processes effectively.
Finance, Equipment and other Resources
* Ensure compliance to relevant standard operating procedures, policies and change control mechanisms.
People Management and Training
* Responsible for the safe use of IT equipment issued by the Trust i.e. Trust Laptop and related hardware.
Information Technology and Administrative
* Delivers specialist training and demonstrations to staff.
* Work with the report writers in the Configuration Team and the BI Team to ensure the application produces all reports required by the department.
* Ensure that all generated documentation is fit for purpose, accepted and retained in line with Trust processes.
Research and development
* Work with the testing team to develop test scripts against patient scenarios across patient pathways and interfaces to other systems in accordance with the Testing Managers instructions.
* Ensure testing activity is completed and tracked on a regular basis and is consistent with published deadlines.
Freedom to Act
* Work in a complex and unstructured multi-disciplinary environment and be able to act with minimum guidelines.
* Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate.
* Assist with training colleagues in the application area and deliver specialist training when required.
* Handle change management issues professionally and sometimes in hostile or antagonistic situations where there is resistance to change.
Person Specification
Qualifications and Training
* Degree level or equivalent experience.
* Post graduate qualification or equivalent relevant experience and/or evidence of continuing professional development.
* Epic Certification.
Knowledge
* Excellent organisational and planning skills.
* Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
* Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint.
* Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions.
* Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan.
* Experience of Epic configuration.
* Previous NHS experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Torbay and South Devon NHS Foundation Trust
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