Job summary Royal Docks Medical Practice are looking for two part-time, preferably experienced GP receptionistswith excellent communication and customer service skills to join our friendly team. This a permanent position, (one morning shift available - 8am-1.30pm and one afternoon shift available - 1.30pm-6.30pm, Mon-Friday. In addition, at least oneSaturday per month, working on a Rota system)subject to review with 6 months provisional period. You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Practice. With good inter-personal skills and able to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills. Applicants must be willing to work flexibly to cover holidays. We offer A comprehensive induction and orientation A competitive salary for this role 4 weeks annual leave increasing to 5 weeks in year 2 of employment plus bank holidays (pro-rata) NHS Pensions Scheme Training and ongoing development to support their role Main duties of the job Our Receptionists deals with our day-to-day patient contact, handling incoming calls requesting appointments and enquiries, and welcoming patients into the Surgery. Receptionists also do much more, supporting the GPs and Nurses with keeping patients informed about their health. We are looking for enthusiastic, professional, clearly spoken receptionists who preferably havew experience of working within a busy GP surgery using EMIS WEB Clinical System. Full training and support would be offered to the successful applicant. About us The Royal Docks Medical Practice is a Teaching & training Practice for medical students based at Barts Health. We often have a trainee registrar doctor/FY2 doctor completing their General Practice training. We are situated in Beckton E6 Royal Docks area which is close to Cyprus DLR. The Royal Docks Medical Practice serves a population of just over 12340 patients from diverse backgrounds. We are a forward thinking and progressive practice, constantly working to improve standards, the patient journey and clinical outcomes. Our clinical workforce consists of GP Partner, Salaried GPs, GP Registrars, Practice Nurses, clinical pharmacist, physiotherapist and Social Prescriber 1 Care Co-ordinator. This clinical team is supported by a managerial, admin and reception team. You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the Royal Docks Medical Practice. Date posted 09 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4353-25-0000 Job locations 21 East Ham Manor Way London E6 5NA Job description Job responsibilities Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning The monitoring of stationery and other supplies Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Job description Job responsibilities Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning The monitoring of stationery and other supplies Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Experience Essential Experience of working within General Practice Skills Essential Excellent communication skills IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Interpersonal skills Person Specification Qualifications Essential Good standard of general education GCSE Mathematics C or above GCSE English C or above Experience Essential Experience of working within General Practice Skills Essential Excellent communication skills IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Interpersonal skills Employer details Employer name The Royal Docks Medical Practice Address 21 East Ham Manor Way London E6 5NA Employer's website https://www.royaldockspractice.co.uk (Opens in a new tab)